As I was off yesterday I spent a good portion of the day catching up on Remedy queries assigned to me and sorting my email out. I had a load of queries assigned about our email system, which is quite rare as the non-JES bit is usually fine (and was in this case as it turned out).
One of the queries was quite an impressive bit of spam. It’s engine had gone far enough as to look up the MX records for our domain and insert a couple of fake header lines into the email. If it had actually got the version number and ID string correct it would have been even better 
Not entirely sure why they bothered with this though, given how prevelant spam is.
Also had a meeting with one of our departments about taking their backups forward (and out of the 20th century ). Though we though it might have been a little difficult to part them from their system it looks like the promise of diskstaging has won them over. Now to do some testing with EBS 7.3 to ensure that it stages in a way that is convenient for them and also provides the level of data security we like.
As a final thing I spent some time firefighting the odd thing that went wrong here and there, pretty much like normal really